1. Introduction
At Narqa Academy, we are committed to protecting your privacy and securing your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services.
2. Information We Collect
Personal Information You Provide:
- Account Information: Name, email address, phone number, username, password
- Profile Information: Date of birth, gender, country, city, profile photo
- Learning Data: Quran level, memorization progress, learning goals, teacher preferences
- Payment Information: Billing details, payment method information (processed securely by third-party payment processors)
- Communications: Messages, feedback, support requests
Automatically Collected Information:
- Usage Data: Pages visited, time spent, features used
- Device Information: IP address, browser type, operating system, device identifiers
- Session Data: Login times, session duration, learning activities
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Provide personalized Quran learning experiences
- Match you with appropriate instructors
- Track your progress and provide certificates
- Process payments and prevent fraud
- Send important notifications and updates
- Improve our services and develop new features
- Respond to your inquiries and support requests
- Comply with legal obligations
4. Information Sharing
We may share your information with:
- Instructors: Your assigned teachers receive your name, level, and learning goals to provide personalized instruction
- Service Providers: Third-party vendors who help us operate our platform (payment processing, hosting, analytics)
- Legal Authorities: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets
We never sell your personal information to third parties for marketing purposes.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for basic functionality (login, session management)
- Preference Cookies: Remember your settings and preferences
- Analytics Cookies: Help us understand how users interact with our platform
- Performance Cookies: Monitor site performance and detect errors
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect functionality.
6. Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for all data transmission
- Encrypted storage of sensitive data (passwords, payment information)
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
- Secure data centers with 24/7 monitoring
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. After account closure, we may retain certain information for legal compliance, fraud prevention, and legitimate business purposes (typically up to 5 years).
8. Children's Privacy
Narqa Academy is committed to protecting children's privacy. For users under 13 years old:
- Registration requires parental or legal guardian consent
- Parents have full access to their child's account and learning data
- We do not knowingly collect personal information from children without verified consent
- Parents may request deletion of their child's information at any time
9. Your Rights and Choices
Depending on your location, you may have the right to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete information
- Deletion: Request deletion of your account and data
- Restriction: Limit how we use your information
- Portability: Receive your data in a structured format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at privacy@narqaacademy.com
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your data during international transfers.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying a notice when you log in
The "Last Updated" date at the top of this policy indicates when changes were made.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy:
- Email: privacy@narqaacademy.com
- Phone: +20 123 456 789
- Address: Cairo, Egypt
- Response Time: Within 7 business days